Draft a clear request when the item does not match the listing.

When to use it

Use this when advertisements or descriptions promised features or quality that the delivered item does not match.

A professional request with evidence priorities for description mismatch cases.

No legal advice. · No guaranteed result language. · Evidence-first and concise wording.

What it helps you gather

Required

• First name
• Last name
• Email address
• Company or recipient
• What happened?
• Add request details
• Product name
• What the listing or promise said
• What you received instead

Optional

• Difference category
• Order number
• Purchase or order date
• Product condition when purchased
• Amount you paid
• What have you already tried?

Create your not-as-described refund packet

Suggested evidence

• Received item photos — Upload photos showing the differences from the original listing.
• Merchant communication — Attach communication about description mismatch and your attempt to resolve.
• Purchase proof — Include order confirmation and amount details.
• Listing notes — Optional screenshots or product detail exports from listing pages.