Refund Letter Generator Use this template
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Draft a clear request when the item does not match the listing.

Connect promised features to received condition with factual examples.

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  • Drafts automatically removed after 24 hours
  • JPG, PNG, WebP, and PDF
  • No subscription
NOT AS DESCRIBED

Item Not as Described

Connect promised features to received condition with factual examples.

1

When to use it

Use this when advertisements or descriptions promised features or quality that the delivered item does not match.

A professional request with evidence priorities for description mismatch cases.

No legal advice. · No guaranteed result language. · Evidence-first and concise wording.

2

What it helps you gather

Required

  • First name
  • Last name
  • Email address
  • Company
  • Product name
  • What the listing or promise said
  • What arrived instead
  • What happened
  • Requested resolution

Optional

  • Middle name
  • Order number
  • Purchase condition
  • Amount
  • Listing screenshots or uploads
  • Prior contact

Create your not-as-described refund packet

3

Suggested evidence

  • Received item photos — Upload photos showing the differences from the original listing.
  • Merchant communication — Attach communication about description mismatch and your attempt to resolve.
  • Purchase proof — Include order confirmation and amount details.
  • Listing notes — Optional screenshots or product detail exports from listing pages.
Use the demand template
Related templates:
See Damaged Item on Arrival | See Late or Missing Delivery
Clear pricingSee the full one-time price before checkout.
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Automatic formattingPages and photo layouts adjust to the content.
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CHOOSE THE RIGHT LEVEL OF HELP

Pick the refund document that matches your situation

Start with a simple letter, upgrade to an organized packet, or build a stronger escalation packet when more documentation helps.

CLEAR AND PROFESSIONAL

Refund Letter

Fastest option. Answer the basics and get one polished letter.

  • Customized claim letter
  • Claim facts summary
  • Evidence appendix available
$4.99
Recommended BEST FOR STRONGER CLAIMS

Refund Packet

Adds a stronger case summary, evidence index, and follow-up language.

  • Refund request letter
  • Case summary and chronology
  • Evidence index and attachments
$9.99
Advanced ESCALATION AND DISPUTES

Escalation Packet

Adds stronger follow-up, escalation, and dispute-ready documentation.

  • Escalation-ready refund request
  • Detailed chronology and evidence index
  • Chargeback / dispute support summary
$19.99

One-time digital document fees. No subscription. Results are not guaranteed.

Document builder

Create your PDF

No account is required. Your draft is private while you complete your document.

  1. 1Product
  2. 2Details
  3. 3Evidence
  4. 4Preview
Step 1 of 4

What kind of refund issue is this?

Choose the situation that best matches your claim. We’ll show the right fields next.

Refund issue type

Choose the situation that best matches your claim. We’ll show the right fields next.

How complete do you want this packet?

Choose the output depth after you know the issue type and facts you want to include.

Step 2 of 4

Add the facts

Use accurate, specific information. The final wording is created from these answers.

Your information

Recipient

Tone

How strongly should the document ask for resolution?

Show tone examples

Standard: Please review the attached evidence and confirm whether the requested resolution can be provided.

Firm: Please review the attached evidence and respond within 7 business days with the resolution option you will provide.

Strong: Please review the attached evidence and respond within 7 business days. If this cannot be resolved directly, I may use this packet when seeking further review through the appropriate support, payment, or dispute channel.

Product or warranty details

More detail helps us build a stronger packet. Leave anything blank if it does not apply.

Service dispute details

Subscription and digital billing details

Tell us what happened

You can write rough notes. We will clean up spelling and wording in the final document without changing your facts.

Additional details

Escalation details

More detail helps us build a stronger packet. Leave anything blank if it does not apply.

Step 3 of 4

Upload proof for your refund request

Add receipts, screenshots, photos, emails, or PDFs that support your claim. You can skip this step.

Drop files here or choose files Receipts, screenshots, photos, emails, and PDFs
Automatic deletion: Unfinished drafts and uploaded files are automatically removed after 24 hours.
Step 4 of 4

Watermarked preview

Your preview is watermarked. After checkout, you can download the complete PDF without the preview marks.

Preparing the previewFormatting text and attachments…
Simple by design

From details to finished PDF in four steps

1

Choose a document

Select the letter or packet that matches the request.

2

Add the facts

Answer focused questions instead of formatting a letter yourself.

3

Attach evidence

Add receipts, screenshots, photos, or existing PDF pages.

4

Preview, pay, download

Review a preview, pay once, and download the final PDF.

BUILT FOR CONFIDENCE

Private by design.

Simple to use. Start your refund document without creating an account.

No account required

Create your refund document without making an account.

Safe file uploads

Attach receipts, photos, screenshots, or PDFs when they help support your claim.

Preview before checkout

Review your document first. Pay only when you are ready to download the final PDF.

Drafts expire automatically

Unfinished drafts are automatically removed after 24 hours.

Common questions

Before you begin

Do I need an account?

No. You can create, preview, and purchase your PDF without creating an account.

Can I see the document before paying?

Yes. You can preview the generated document before checkout. Payment is only required to download the final PDF.

Can I get my document again later?

Yes. After checkout, we email you a secure download link. If you lose the download page, use your checkout email and confirmation code to request a fresh link. Paid downloads stay available for 14 days after purchase.

How do I receive my document?

After checkout, you can download the PDF immediately and receive a secure download link by email.

What can I upload?

You can upload receipts, photos, screenshots, documents, and PDFs that support your refund request.

Should I add evidence?

Yes, when you have it. Evidence such as receipts, order confirmations, screenshots, product photos, warranty records, and prior messages can make the request easier to review.

Is this legal advice?

No. Refund Letter Generator helps organize your facts into a professional document. It does not provide legal advice or guarantee a refund.

START WITH THE FACTS

Create a clear refund document built around your purchase, issue, and requested outcome.

Choose the product, add the details, and review the PDF before checkout.

Start my document