Document arrival condition and defect visuals in one request.

When to use it

For items that arrived damaged or compromised, this template foregrounds condition checks and visual proof.

A stronger packet with clear support links for visual evidence and refund timeline.

No legal advice. · Evidence-first format. · Works well for shipping-related or fulfillment issues.

What it helps you gather

Required

• First name
• Last name
• Email address
• Company or recipient
• What happened?
• Add request details
• Product name
• Condition on arrival

Optional

• Order number
• Purchase or order date
• Delivery date
• Carrier
• Tracking number
• Packaging condition
• Problem noticed timing
• Use status
• Amount you paid
• What have you already tried?

Create your damaged item refund packet

Suggested evidence

• Damage photos — Upload clear images showing defects and condition issues.
• Product photos — Add photos of the item as received and how it appeared on inspection.
• Receipt — Attach purchase proof and amount paid.
• Carrier or support communication — Include any inspection, claim, or support notes.