DENIED REFUND
Company Refused Refund
Reference policy conflict, prior attempts, and a respectful next-step deadline.
1
When to use it
Use this template after an initial request has been denied and you want a stronger, documented follow-up.
A composed follow-up packet with evidence and dates prepared for merchant review or next escalation.
No legal advice or guaranteed outcome. · Keeps facts first. · Evidence order remains review-friendly.
2
What it helps you gather
Required
- First name
- Last name
- Email address
- Company or recipient
- What happened?
- Add request details
- Prior contact result
- Reason they gave
Optional
- Product or service name
- Amount you paid
- Reference or case number
- What have you already tried?
- Denial date
- Department or person who denied it
- Policy cited
Create your refused refund packet
3
Suggested evidence
- Denial email or chat thread — Attach the refusal message and any earlier requests.
- Receipt or payment history — Include proof that establishes the transaction details.
- Merchant policy or contract text — Attach the policy statement you are requesting them to align with.